Policies - - Effective Late Summer/Early Fall (2022)

Zero Tolerance Policy

YavaLine has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the YavaLine service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable, unsafe, or engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the YavaLine app or email us to report the issue.

Fare policy

Fares per trip after program kickoff fare price (subject to change):

  • Full Fare (Ages 18-59): $2.00
  • Reduced Fare (Ages 7-17, 60+): $1.00
  • Children 5 and under ride free

Payment via the YavaLine app or in-vehicle cash payment (exact fare amount; no change shall be given by the driver).

Cigarette Policy

Smoking of any kind is prohibited, including e-cigarettes, vaporizers or smokeless cigarettes.

Eating/Drinking Policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. Drinking alcohol and carrying open containers of alcohol in any YavaLine or transit network vehicles is not allowed.

Phone Call Policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Luggage/Strollers Policy

YavaLine vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or reasonably-sized bag. 

Animal Policy

Licensed service animals are welcome to ride in YavaLine vehicles without restrictions. Other dogs and cats must be in an airline-approved carrier to ride with YavaLine and be able to be carried on the rider’s lap or underneath the rider’s seat/seat in front.

Age policy

Riders must be 13 years of age or older to ride by themselves. Children under the age of 13 can ride with YavaLine when accompanied by a parent or guardian.