Billing / Payments
Paying Your Bill
Customer Accounts: 928-759-3020
Automated Payment Line: 928-759-3120
Your bill is due and payable on or before the due date printed on the bill.
Online - We accept credit card payments at this link. You must first establish a Personal Identification Number (PIN) in advance before you can make an online payment. See the website for details. Payments made after 3pm are posted the next business day.
AutoPay - Have your utility bill automatically deducted from your checking or savings account. Print out the Bank Drafting Authorization Form (PDF) or pick up a form from the 2nd floor Utilities counter at the Civic Center. Please contact the Customer Accounts Division at 928-759-3020 with any questions.
AutoPay may take up to 1-2 billing cycles before beginning. Verify with your financial institution that it participates in automatic payments. You are responsible for any fees your financial institution may charge, including insufficient fund transfer attempts. The Town assesses a $25 fee for insufficient fund transfer attempts and your financial institution may also assess a separate fee.
Paperless Billing - The Town of Prescott Valley is pleased to offer a paperless billing option. Just provide a valid email address when setting up your account.
Mail - Send a check or money order in the enclosed envelope with the bottom portion of your bill. Do not send cash.
Night Drop Box - For your after-hours convenience, we have a drop box located in the parking lot in front of the Civic Center. Place your payment stub and check or money order in a clearly marked envelope with your name and address on it. Payments deposited after 3pm are posted the next business day.
Over The Phone - The Waterline is our automated phone payment system. We accept debit/credit card payments (Visa, MasterCard, Discover, and American Express) over the phone at 928-759-3120. Please have your Town account number and debit/credit card information ready.
In Person - We accept cash, checks, money orders and debit or credit cards at the Civic Center at the 2nd floor Cashier Window
- Why is Prescott Valley raising water rates?
The Town is proposing to increase rates to sufficiently cover costs associated with providing water and wastewater service to our residents. We have not raised rates since 2017, however, the Town’s operations contract has increased by 24% over that time due to increases in electricity, fuel, personnel costs, and inflation. The rates need to be adjusted to sufficiently fund the water/wastewater system.
The Town plans to fund $54 million in improvements in water/wastewater infrastructure over the next five years. This money will pay for well improvements, PFAS mitigation, water storage tanks, improvements at the wastewater treatment plant, and general water and sewer improvements.
- How do Town of Prescott Valley’s rates compare to those of neighboring cities?
Prescott Valley’s current and proposed water rates are significantly lower than neighboring cities and lower than many other Arizona municipalities.
- How much will my water bill increase, and is it a one-time increase? Why is it being spread over years?
This increase is for both water and wastewater and is dependent on how much water a residential household uses, and the increase will be spread across five years.
- Are water rates higher in some parts of the Town than in others?
No. There is no difference in residential or commercial rates based on your location. While the rates are the same bills can differ between customers due to the amount of water used and the size of the water meter.
- I don’t see you reading my meter. How do you know how much water I used?
Prescott Valley operates on a radio read meter system, so you will not see a meter reader. These radio meter systems allow customers to monitor their water use in near-real-time - the Town’s WaterSmart Portal shows hourly water usage up through the previous day, so customers can assess their use on a daily, weekly, and monthly basis, and can report average per-day use changes over time. These functions can help customers to tailor their water usage to their own specific needs.
The secondary importance of this system is to immediately detect leaks that might increase a resident’s bill and to assure water conservation.
- How much water does the average Prescott Valley residence use?
The average Prescott Valley residential customer uses 5,000 gallons per month.
- I don’t use 5,000 gallons per month. Will I pay less if I use less?
You will only be billed for the gallons of water that you use.
- Where can I find information on conservation to manage my water rates?
Customers are encouraged to look at their bill online via the WaterSmart Portal. The online Portal has a built-in tool that lists conservation actions that customers can look through and decide which are right for their unique situation. These conservation actions are listed in the Take Action tab at the top of the WaterSmart Portal.
Additionally, if you are a residential sewer customer served by the Town of Prescott Valley, here is some information that could help you reduce the cost of your monthly water/sewer bill.
Each April, the Town of Prescott Valley calculates a new Winter Quarter Average (WQA) which determines your monthly sewer charge for the following year. The WQA is 90% of your November to March average water usage. For example, if your five month’s total water usage (Nov-March) is 25,000 gallons, the average water usage for this five-month period is 5,000 gallons a month; 90 percent of that 5,000-gallon average equals 4,500 gallons. Therefore, 4,500 gallons of sewer usage is the highest sewer volume amount for which you would be charged per month from April until to the new winter quarter calculation is figured for the following year. This calculation acts as a cap for how much you can be billed in regard to sewer. For example, if you used 8,000 gallons of water, you would be billed only for 4,500 gallons of sewer usage, since that is your established WQA.
But, if you used less than 4,500 gallons of water in a month, you would be billed the corresponding volume amount for your sewer usage equal to the water usage. For example, if your water usage for a given month during the year is 3,000 gallons, the sewer charge would be prorated to 3,000, not the 4,500 gallons calculated on your Winter Quarter Average. Your WQA works in your favor to provide you with the lowest possible sewer charge each month.
Since the WQA is based on water usage between November and March, any reduction in water usage during this time frame will also help reduce your overall water and sewer charges.
Other sources of information include the Town of Prescott Valley website at www.prescottvalley-az.gov/243/Water-Conservation, the Arizona Department of Water Resources webpage at www.azwater.gov/ , and the University of Arizona Cooperative Extension website at https://extension.arizona.edu/
- Does Prescott Valley have any incentives for installing water-efficient appliances, voluntarily reducing water usage, etc?
Prescott Valley is currently developing a new Conservation Plan which will be rolled out in the next few months. Options being considered include rebate programs for hot water circulation pumps and water efficient appliances, prohibition of ornamental turf, requirements for drought tolerant landscaping, and other conservation measures.
- What is the Stormwater Utility Fee on my bill and what will it be used for?
This fee will better enable the Town to maintain the stormwater system, with assigned staff dedicating 100 percent of their time to maintaining roadside ditches, the underground storm system and box culverts. The fee will allow the Town to obtain the proper equipment for the maintenance of this system and move forward with stormwater projects that will help to resolve some of the Town’s flooding issues. In addition, the fee will assist in designing and building recharge projects to help replenish the Town’s aquifer by slowing stormwater and allowing it to absorb into the aquifer, benefitting every resident of Prescott Valley. Historically these services were funded from fees that should pay for other Town services.
- What is the amount of the new stormwater utility fee?
If approved by council, the initial fee will be $3 per month and will gradually increase over the next five years to $5 per month.
- I already pay taxes why do I need to pay another fee?
The Town of Prescott Valley does not collect any primary property taxes and is primarily funded by sales tax and state shared revenues. This does not generate enough funding to create a dedicated stormwater program.
- When will this fee go into effect?
If Council approves this fee, the first time you will see it on your utility bill will be in February 2024.
- How can Town of Prescott Valley residents submit comments and concerns regarding the rate increase?
Residents may submit questions or comments online at email@example.com.
- Does the Town assess fees toward new residential homes and businesses to cover their costs?
Yes, the Town assesses Water and Wastewater Capacity Fees to new homes and businesses that cover the cost of capital improvements needed to service their demand.
- What is an “Enterprise Fund”?
Both the Water Fund and Wastewater Fund are considered “Enterprise Funds” and are accounted for separately in the Town Budget. These Funds are self-sufficient, meaning revenues must meet expenditures, similar to a business. Funds are budgeted, expended, and audited annually to ensure the systems are maintained appropriately to provide clean drinking water and treat wastewater.